This Private Rental Agreement, hereinafter referred to as the “Agreement,” is made and entered into by and between the Renter and Peace and Plenty Limitada and/or Mead Brown LLC, doing business as Mead Brown and acting on behalf of the Owner.
RESERVATIONS AND CANCELLATION POLICY •Reservations may be made either online at www.meadbrown.com or at www.jacobeachrentals.com or by calling us at 1-888-744-6599 from the U.S., Canada or Western Europe or from Costa Rica at 2637-8561. •All reservations must be made by an adult over the age of 21. A minimum of one person over the age of 21 for every two persons staying in the property is required. Reservations made under a false pretense will be subject to eviction and forfeiture of any and all advance payments, including the Property Protection Plan fee and CSA insurance premium. •When you confirm a reservation, a property will be assigned. However, should the property become untenable or unavailable due to unforeseen events, acts of God, or the sale of the rental property, Mead Brown reserves the right to substitute comparable accommodations without liability. Upon notification of the change, you will be given the opportunity to cancel with no penalty should the new arrangements not be acceptable. In these rare instances we will notify you as soon as possible of the change. You will be offered the current rate for the new property. Upon your acceptance of the new rental property, the normal cancellation policy will apply once again. •Advance payment of 50% of rent and tax plus $45 for the Property Protection Plan is required at the time the booking is made. Upon payment of this 50%, your booking is considered to be confirmed. Payment may be made by credit card, wire transfer, or ACH transfer. •The remaining balance must be paid 90 days prior to check-in. If your reservation is made 90 or fewer days prior to check-in, the entire balance is due at the time your reservation is made. •We strongly recommend that you purchase a travel protection insurance policy that covers trip cancellation, delay, interruption and other circumstances. Mead Brown can provide you with such a policy through CSA. For more information, visit www.meadbrown.com or call us at 1-888-744-6599. •No refund will be given for any circumstance, including trip delay, trip interruption, trip cancellation or any other reason, except when a Hurricane Warning has been issued for the Central Pacific Coast of Costa Rica. Canceled stays can be re-scheduled within one year of the original check-in date. •Late check-in and/or early departure for any reason, including but not limited to inclement weather, does not warrant the refund of any payments, rent or deposits. •If the Costa Rican Weather Service issues a Hurricane Warning (not a Tropical Storm Warning) for the Central Pacific area, currently registered guests will be refunded any unused portion of rent from the time they check out of the property. Guests scheduled to arrive during a Hurricane Warning may shorten their stay to arrive after the warning is lifted or cancel their reservation entirely. Renter will receive a refund for any unused portion his stay, less a 10% cancellation fee.
RATES •Our prices and fees are quoted in U.S. dollars and will be charged in U.S. dollars. •Rates are subject to change without notice until your reservation is confirmed. •Rates do not include taxes; the sales tax rate is 13%. Taxes will be added to the total.
OCCUPANCY •Upon payment of the rent due by Renter and Renter’s performance of his obligations under this Agreement, Renter shall have use of the premises designated in this Agreement during the term of the Agreement. The premises will be received in good condition. •The total number of persons allowed in the property at any time is restricted to the stated limit for each property. Renter must disclose the number of persons in his party as well as the name of every member of his party. Mead Brown reserves the right to refuse entry or to expel persons not named as members of Renter’s party. If this limit is exceeded, then eviction without refund is the penalty. •We are very serious about maintaining a respectful atmosphere for the quiet enjoyment of all our guests. We will rent to family groups and responsible adults only. •We require that Renter and all members of Renter’s group confine any and all activities with prostitutes to the interior confines of the rental property. Renter and Renter’s group members may not entertain prostitutes in any public areas, including swimming pools, Jacuzzis, hot tubs, sun decks and other public or common areas. You are expected to conduct yourself in a manner that is respectful of other guests within the resort or condominium community. The sexual abuse of a minor and/or the use of illegal substances will not be tolerated on the property. Authorities will be notified immediately and you will be evicted from the property without refund. •No parties, weddings or gatherings are allowed without prior written permission from Mead Brown. Renter may not engage in any activities that disturb the quiet enjoyment of others; this applies to villas as well as to condominiums. In addition to the rent, a party, wedding or gathering fee will be charged when and if permission is granted for such an event. Fees are subject to negotiation; a typical fee is equivalent to the rent for one night during peak/holiday season for the subject property.
PROPERTY PROTECTION PLAN •Mead Brown will cover unintentional and incidental damages caused to the property for an amount not exceeding $1,000 per rental period. Renter will remain liable to the Owner for all intentional damages caused to the property and for unintentional or incidental damages or loss caused to the property whose repair and/or replacement cost exceeds $1,000. In order for unintentional and incidental damage to be covered, the damage and/or loss MUST be reported to Mead Brown at or prior to check-out. •Mead Brown will collect from Renter a non-refundable Property Protection Plan damage waiver fee of $45 for each reservation. •This Property Protection Plan fee does not cover intentional damage, theft, unauthorized entry into the Owner’s supply closet, unauthorized pets, check-out after 11:00 A.M. on departure day, check-in before 3 p.m. on arrival day, extensive cleaning required at check-out, smoking, exceeding occupancy limit or parking limits, and any other charges/policies in the Rental Agreement, including any fines imposed on Mead Brown by the Municipality, District, Province, or Home Owner Association as the result of violation of any law, ordinance, rule or regulation or any fines or cost levied against Renter or visitors of Renter. Renter will be notified of any excess damage costs in writing. Any excess damage costs will be also charged immediately to the Renter’s credit card or debited from their checking account if an e-check was used for rental payment.
ADDITIONAL FEES MAY APPLY •Renter agrees to examine the premises upon arrival and report any issues and problems as they arise or are noticed. •To avoid additional charges, Renter should observe the following conditions: oMaintain the premises in the same condition as when received and not allow any waste, misuse or neglect. oNo damage is done to unit or its contents beyond normal wear and tear. oNo missing items are identified while completing the unit's inventory checklist. oWe provide departure cleaning for you. All we ask is that you please leave the property reasonably clean. Those units left in an abnormally dirty manner are subject to charges for a deep cleaning. oAll debris and/or garbage is removed from the unit and placed in bags in the proper receptacles. oAll food is removed from the refrigerator. All dirty dishes are placed in the dishwasher and/or cleaned. oAll windows and doors are closed and locked. oNo charges are incurred due to the collection of rent or services rendered during your stay or to the enforcement of the terms of this Lease. oAll charges accrued during the stay are paid prior to departure. oAll keys, remote controls, parking passes, and gate cards are returned to the rental office. For security reasons, lost keys force us to change locks, which is expensive. There will be a $50 non-negotiable fee for each item that is not properly returned upon departure or for a lock that needs a new combination. oThe Renter authorizes Mead Brown to charge the credit card on file an amount sufficient to cover all repair and/or replacement costs to bring the property back to the condition it was in at the time of check-in. Renter agrees to pay those charges without dispute.
CHECK-IN and CHECK-OUT •Check-in is between 3:00 P.M. and 4:30 P.M. Check-out is between 8:30 A.M. and 11:00 A.M. •Please be respectful of these times as cleaning and maintenance crews are required to follow strict scheduling. Early check-ins and late check-outs may be arranged depending upon availability. •If granted, a late check-out will be charged as follows: oUp to 12:00 pm: no extra charge. oUp to 2:00 pm: 25% of the current daily rate. oUp to 4:00 pm: 50% of the current daily rate. oLater than 4:00 pm: 100% of the current daily rate. •During periods of high demand, there is a possibility that a unit will not be ready at 3:00 PM. We greatly appreciate your patience as we work hard to ensure your property is properly cleaned and meets our quality standards. We ask for your patience, and suggest that you have alternate plans between 3:00 pm and 5:30 pm. •Please check in at Mead Brown office located at Ocean Plaza or Vista Las Palmas (only for guests staying at Vista Las Palmas, not at the rental unit. Someone from our staff will escort you to the unit and introduce you to it. If you are arriving before 8:30 AM or after 4:30 PM, please contact our office for instructions. Arrivals outside of office hours must be pre-arranged. Check-ins after 4:30 PM that were not pre-arranged are $50. No refund will be given for nights or portions of nights not used due to a late arrival. •Please return all keys, plus any parking permits and/or pool keys/passes to a Mead Brown office by 11:00 a.m. DO NOT LEAVE KEYS IN THE UNIT OR WITH SECURITY PERSONNEL. All guests and belongings must be out of the unit when the keys are returned to our office. OFFICE HOURS • 8:30 A.M. until 5:00 P.M. (Ocean Plaza office open on Sundays only by appointment).
FURNISHINGS / AMENITIES •You are renting a privately owned villa or condominium. Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another property. You will be charged if the housekeepers have to rearrange the furniture after your stay. •Unless specified in the property’s amenities, you will be given a limited supply of bath towels and washcloths (two sets per registered guest), and in some cases beach/pool towels. One set of bed linens per bed are provided. Please vigorously shake beach towels outside prior to laundering them. Renter will be charged for washing machine repair or replacement if it is damaged due to sand. •You will be given a limited supply of personal soap, laundry detergent, garbage bags, toilet paper and paper towels. Should you need more, you may buy these at the local grocery store.
CLEANING •Rental units will be cleaned to excellent quality standards prior to your arrival as well as after your departure. Light cleaning (bedrooms, bathrooms, floors, trash cans, and bath towels) will be provided on a daily basis (except Sundays) for rentals of seven or fewer nights and twice weekly for rentals of seven or more nights. Maids will not clean the kitchen during light cleaning visits and will not wash your personal laundry. •Full daily maid service, kitchen cleaning and personal laundry can be arranged for a fee.
CHANGES, MAINTENANCE, EMERGENCIES •The property Owners and management work hard to ensure that your vacation home is in the best condition that it can be. If you should discover otherwise, please report issues to us immediately and we will correct them as quickly as possible. •Please do not wait until you are checking out to let us know about problems, as we no longer have the opportunity to rectify the situation. At times we must wait for parts or service. Please bear with us during these times. •Management will be available to handle questions, complaints and supervise maintenance. In case of a maintenance problem, management will strive to have the problem repaired as soon as possible after being notified. •Should the property become untenable due to unforeseen events or acts of God, Mead Brown reserves the right void this Agreement or to substitute comparable accommodations without liability. You will be given the opportunity to cancel with no penalty should the new arrangements not be acceptable. However, no refund or rate adjustment shall be made for failures outside of our control such as, but not limited to, the supply of electricity, water, telephone, television, internet or cable service, or other circumstances such as noisy neighbors and weather. •Mead Brown and/or an authorized employee or repairman may enter the premises during normal business hours for any purpose pertaining to repair, care, and management of the premises. We will try to notify you, if at all possible, in advance of any entry.
•AFTER HOURS EMERGENCIES: There is a technician on-call 24 hours a day for EMERGENCIES. Non-emergencies will be noted and handled the following day during office hours.
LOCKOUTS •If you lock yourself out of your vacation home after office hours, you will need to call a locksmith. You will be responsible for paying any applicable fees directly to the vendor at the time they come out. If you lock yourself out of your property during office hours, of course we will be happy to help you ourselves.
LONG DISTANCE CALLS •There is a long distance block on all rental phones (outgoing and incoming). You will need a long distance calling card (such as ATT, MCI or Sprint) or prepaid local calling card (available at farmacias—pharmacies—and other local retail stores) to make a long distance call from the property. Local calls are free.
NO PETS IN THE UNIT OR ON PROPERTY •No pets are allowed in rental units. Violation of the No Pet policy will result in immediate eviction without refund of monies paid for unused nights, days or portions thereof.
NO SMOKING IN THE UNIT •Absolutely no smoking is allowed in rental units. If you do smoke, please be sure to smoke outside (without allowing smoke to enter property) and dispose of all cigarette butts safely in an ashtray. Violation of the No Smoking policy will result in immediate eviction with no refund for unused nights and/or a cleaning charge of at least $500.
RENTER RESPONSIBILITY •Guests are responsible for the property, its contents, and themselves during occupancy. Guests must lock windows and doors securely at all times. A safe box is provided in most properties; please use it for passports, cash and other valuables. In Costa Rica, you are allowed to carry only a photocopy of your passport (information page and entry stamp page); we are happy to make photocopies for you in our office. If the safe box is left closed and locked upon your departure, you will be charged $80 per safe box to have the box or boxes opened by a locksmith. •Renter named in this Agreement will be responsible for ensuring that they and all guests, whether they are registered in the rental unit or not, adhere to the policies in this Agreement and to the rules and regulations affecting the building and/or community that you are staying in. •Renter acknowledges that management, property Owners, and employees do not carry personal liability insurance and cannot be held responsible regardless of fault, for any accident, loss, damage or injury suffered by the Renter, members of their party or any other guests which the Renter or their party have allowed access to the property, regardless if said loss is a result directly or indirectly from acts of God, danger incident to the sea, any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission of any airline. •Furthermore, Renter will release and hold harmless any and all parties involved with the rental, management, and reservations of the property and to release and hold harmless its Owners or representatives for any loss or damage to personal property or for any injury and/or death. •Neither management nor the Owner will be held responsible for: oActs of theft or vandalism or other damages to the guests’ personal items left in the property. oPersonal items left on the premises by guest upon departure. A $20 service charge plus shipping costs is required if you request Mead Brown pick up and mail the items back to you. Any items otherwise unclaimed will be considered abandoned after seven (7) days from your departure. oThe Renter acknowledges that units may not be sublet. •If the terms of this Agreement are violated by Renter, Mead Brown may terminate this Agreement and enter said premises. Upon notice of termination, Renter shall vacate the premises immediately. •All accommodations are governed by appropriate Costa Rica Laws and also rules and regulations that are applicable to said premises. •The parties agree to abide by Costa Rican law. Any conflict, dispute or disagreement, arising as a result of the interpretation, execution, breach, termination or liquidation of this Agreement, is to be settled through arbitration under the Center for Conflict Resolution of the Costa Rican American Chamber of Commerce in San José, Costa Rica, with unconditional submission to its norms and regulations as applicable at the moment of the conflict. •Payment of the rental deposit constitutes consent to this Agreement; Renter is expressly agreeing to all terms of this Agreement by completing the reservation.
All rates, fees and policies are subject to change without notice. Rates quoted do not include sales and tourism taxes. Mead Brown reserves the right to refuse rental to anyone. Please inquire toll free at 1.888.744.6599 or email@example.com if you have any questions regarding policies or rates.
For additional information, inquiries or reservations please call 1.888.744.6599.
Please note: As Costa Rica upgrades its infrastructure, phone service is not 100% dependable. If you are unable to reach us by phone in your first attempt, please email us at firstname.lastname@example.org and we will respond quickly.